Every order is acknowledged by email or fax via an Order Confirmation that will provide you with the necessary essential information (Cork Type, Quantity, Dimentions, P.O. Number, Lot Reference Number, Grade, Wash, Pricing, Billing and Shipping Addresses, Delivery Date, etc.). We have an employee (Annette Barret Simpson) fully dedicated to working with our shipping partners, following your orders from the time they leave our plant to the time they arrive at destination. Any question will be promptly answered professionaly, with the dedication that you deserve.